NexAble Shipping Policy

This Shipping Policy explains how NexSafe Ltd trading as NexAble delivers orders placed through our online shop. It should be read alongside our Online Shop Terms & Conditions.

 

1. About Us

NexSafe Ltd trading as NexAble
Company No: 14604000
VAT No: 492681162

Office & Dispatch Address:
Radley House
Richardshaw Road
Leeds
LS28 6LE

Email: info@nexable.co.uk
Telephone: 0330 223 7320

2. Where Your Order Is Shipped From

The majority of orders are picked, packed and dispatched directly from our office at:

Radley House
Richardshaw Road
Leeds
LS28 6LE.

Every order is checked before dispatch to help ensure it arrives in excellent condition.

3. Manufacturer Direct Dispatch

Some larger, bulky or bespoke products, including certain specialist chairs and other made-to-order items, may be shipped directly from one of our trusted manufacturing or fulfilment partners. Where this applies, the product listing or order confirmation may advise you accordingly. These orders remain subject to the same standards of quality and customer service.

4. Delivery Areas

We currently deliver throughout the United Kingdom. International delivery may be available on request and may be subject to additional charges, customs duties and import taxes.

5. Dispatch Times

We aim to dispatch stocked items as quickly as possible. Dispatch times shown on our website are estimates only. Made-to-order or bespoke products may require additional manufacturing time.

6. Delivery Methods

We use reputable courier and postal services. The delivery method depends on the size, weight and value of your order and may require a signature.

7. Delivery Times

Delivery estimates begin once your order has been dispatched. Delays caused by couriers or events outside our reasonable control may occur.

8. Delivery Charges

Delivery charges are displayed during checkout before payment is completed.

9. Incorrect Address

Customers are responsible for providing the correct delivery address. Additional charges may apply if parcels need to be redirected or resent.

10. Missed Deliveries

If delivery is missed, please follow the courier's instructions. Returned parcels may require additional postage before being resent.

11. Risk and Ownership

Risk passes to you on delivery. Ownership passes once payment has been received in full.

12. Damaged, Missing or Lost Deliveries

Please inspect your order promptly and contact us as soon as possible if goods are damaged, missing or incorrect. We will work with the courier to investigate any lost parcel claims.

13. Delays Beyond Our Control

We are not responsible for delays caused by severe weather, transport disruption, industrial action, customs, public emergencies or courier network failures.

14. Contact Us

Email: info@nexable.co.uk
Telephone: 0330 223 7320